Client Rights and Responsibilities

  • The right to be free of discrimination because of race, creed, religion, color, sex, sexual orientation, marital status, physical disability, age, nationality, ancestry, or place of origin.

  • The right to freedom of choice.
  • The right to know the rules and regulations of the WBWS & Housing First Programs and what constitutes grounds for termination from the programs.
  • The client has the right to leave our programs at any time if he/she no longer wishes to continue a program.
  • The right to be treated and evaluated according to his or her own needs and within program availability.
  • The right to a physically safe time, free from hazards, including communicable diseases.
  • The right to complete confidentiality of personal information shared with the staff, except in cases where the law contravenes this right.
  • The right to orientation, including staff responsibilities.
  • The right to know and expect that our programs are operated by competent staff.
  • The right to a high moral climate within our programs.
  • The right to a care plan development with your input.
  • The right to review your personal file and all other documents relating to you at a mutually convenient time.
  • The right to file a complaint to the RMWB- Homelessness Program Department if you feel treated unfairly.